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  1. Elements Connect
  2. CO-3728

Assign an issue from a User Connect field does not work in Automation for Jira

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    Details

    • Type: Bug
    • Status: Dev Analysis
    • Priority: Critical
    • Resolution: Unresolved
    • Affects Version/s: 6.3.2
    • Fix Version/s: None
    • Labels:
    • Functional components:
      3rd party - Automation for Jira
      Custom field - User

      Description

      Steps to reproduce:

      • Create a dummy User Connect field whose datasource is Jira database (SQL) and whose query is as follows:
        SELECT user_name 
        FROM cwd_user 
        
      • Add this field to your project
      • Go in any issue and select a user in this Connect field
      • Create a dummy Automation rule in which you assign a user from the Connect field:
      • Run the Automation rule

      Expected Result
      The Automation rule is successfully run and a user is successfully assigned to the ticket.

      Current Result
      The Automation rule encounters a problem and displays the following error message:

      Workarounds

      1. Using a Live Text field instead of a Live User field solves the problem.
      2. It's also possible to copy the value of the Live User field into another custom field (thanks to a post-function) and use it in the Automation rule.

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              Assignee:
              Unassigned Unassigned
              Reporter:
              simon.laffont@elements-apps.com Simon Laffont
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                Dates

                Created:
                Updated: