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  1. Elements Connect
  2. CO-3596

Elements Connect fields ignore the "Required" or "Mandatory" option

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: 6.0.3
    • Fix Version/s: 6.0.6
    • Labels:
      None
    • Environment:

      Jira 8.2.1
      JSD 4.2.1

    • Functional components:
      Jira Service Desk

      Description

      How to reproduce

      • Create a dummy Elements Connect field
      • Create a JSD project
      • Add the field into a Request Type screen
      • Make it "Required" from there
      • Open the JSD portal
      • Create a ticket using the previous Request Type
      • Only set Summary and Description

      Expected

      • Ticket is not created
      • A warning message appears and explains the Elements Connect field is required

      Current

      • Ticket is created without value in the Elements Connect field

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              • Assignee:
                mickael.conde@valiantys.com Mickael Conde
                Reporter:
                nicolas.esteves@valiantys.com Nicolas Esteves
                Customer:
                Joachim Geissler
              • Votes:
                1 Vote for this issue
                Watchers:
                5 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: